DELIVERY TIMES AND CHARGES
DELIVERY TIMES AND CHARGES
- Our standard service for deliveries outside of the UK has now been restored following a hacking incident at Royal Mail.
- If you choose this service please be aware that owing to a backlog of parcels, carriage may take longer than average.
- Thank you for your patience.
- Our standard service for deliveries outside of the UK has now been restored following a hacking incident at Royal Mail.
- If you choose this service please be aware that owing to a backlog of parcels, carriage may take longer than average.
- Thank you for your patience.
UK
STANDARD
ROYAL MAIL
2-3 WORKING DAYS
£2.50 on purchases under £50
UK STANDARD
ROYAL MAIL
2-3 WORKING DAYS
£2.50 on purchases under £50
FREE on purchases over £50
UK
STANDARD
ROYAL MAIL
2-3 WORKING DAYS
FREE on purchases over £50
UK EXPRESS
ROYAL MAIL
NEXT DAY
£6.50
UK
EXPRESS
ROYAL MAIL
NEXT DAY
£6.50
EUROPE
STANDARD
ROYAL MAIL
5-8 WORKING DAYS
£10.00
EUROPE STANDARD
ROYAL MAIL
5-8 WORKING DAYS
£10.00
EUROPE
EXPRESS
DPD
2-4 WORKING DAYS
£20.00
EUROPE EXPRESS
DPD
2-4 WORKING DAYS
£20.00
USA
STANDARD
ROYAL MAIL AIRSURE
5-8 WORKING DAYS
£14.00
USA STANDARD
ROYAL MAIL AIRSURE
5-8 WORKING DAYS
£14.00
USA
EXPRESS
DPD
2-4 WORKING DAYS
£25.00
USA EXPRESS
DPD
4 WORKING DAYS
£25.00
WORLD
STANDARD
ROYAL MAIL AIRSURE
5-10 WORKING DAYS
£15.00
WORLD STANDARD
ROYAL MAIL AIRSURE
5-10 WORKING DAYS
£15.00
WORLD
EXPRESS
DPD
3-5 WORKING DAYS
£25.00
WORLD EXPRESS
DPD
3-5 WORKING DAYS
£25.00
FULL DELIVERY DETAILS
FULL DELIVERY DETAILS
The European and International delivery options become available once you select a non-UK country as part of the delivery address.
The European and International delivery options become available once you select a non-UK country as part of the delivery address.
UK STANDARD DELIVERY
£2.50 on purchases under £50
UK STANDARD DELIVERY
£2.50 on purchases under £50
UK FREE DELIVERY
FREE on purchases over £50
UK FREE DELIVERY
FREE on purchases over £50
UK DELIVERIES
UK DELIVERIES
UK STANDARD DELIVERY
£2.50 on purchases under £50
UK STANDARD DELIVERY
£2.50 on purchases under £50
UK FREE DELIVERY
FREE on purchases over £50
UK FREE DELIVERY
FREE on purchases over £50
UK orders using the standard delivery option with Royal Mail will arrive within 2-3 working days. An order valued over £50 will be sent using the signed for service.
UK orders using the standard delivery option with Royal Mail will arrive within 2-3 working days. An order valued over £50 will be sent using the signed for service.
UK EXPRESS DELIVERY
£6.50
UK EXPRESS DELIVERY
£6.50
UK orders placed before noon will arrive next day. (Monday to Thursday - excluding Bank Holidays). Orders placed after noon Friday will be delivered on the following Tuesday.
UK orders placed before noon will arrive next day. (Monday to Thursday - excluding Bank Holidays). Orders placed after noon Friday will be delivered on the following Tuesday.
EUROPEAN DELIVERIES
EUROPEAN DELIVERIES
EUROPE STANDARD DELIVERY
UP TO 3 ITEMS - TRACKED AND SIGNED
ROYAL MAIL
5-8 WORKING DAYS
£10.00
EUROPE STANDARD DELIVERY
UP TO 3 ITEMS - TRACKED AND SIGNED
ROYAL MAIL
5-8 WORKING DAYS
£10.00
EUROPE EXPRESS DELIVERY**
TRACKED AND SIGNED
DPD COURIER
2-4 WORKING DAYS
£20.00
EUROPE EXPRESS DELIVERY**
TRACKED AND SIGNED
DPD COURIER
2-4 WORKING DAYS
£20.00
**Customers requiring this service will need to input a telephone number for the courier at checkout.
**Customers requiring this service will need to input a telephone number for the courier at checkout.
USA DELIVERIES
USA DELIVERIES
USA STANDARD DELIVERY
UP TO 3 ITEMS PER PACKAGE - TRACKED AND SIGNED
ROYAL MAIL
5-8 WORKING DAYS
£14.00
USA STANDARD DELIVERY
UP TO 3 ITEMS PER PACKAGE - TRACKED AND SIGNED
ROYAL MAIL
5-8 WORKING DAYS
£14.00
USA EXPRESS DELIVERY**
TRACKED AND SIGNED
DPD COURIER
4 WORKING DAYS
£25.00
USA EXPRESS DELIVERY**
TRACKED AND SIGNED
DPD COURIER
2-4 WORKING DAYS
£25.00
**Customers requiring this service will need to input a telephone number for the courier at checkout.
**Customers requiring this service will need to input a telephone number for the courier at checkout.
REST OF THE WORLD DELIVERIES
REST OF THE WORLD DELIVERIES
REST OF THE WORLD STANDARD DELIVERY
UP TO 3 ITEMS PER PACKAGE - TRACKED AND SIGNED
ROYAL MAIL
5-10 WORKING DAYS
£15.00
REST OF THE WORLD STANDARD DELIVERY
UP TO 3 ITEMS PER PACKAGE - TRACKED AND SIGNED
ROYAL MAIL
5-10 WORKING DAYS
£15.00
REST OF THE WORLD EXPRESS DELIVERY**
TRACKED AND SIGNED
DPD COURIER
3-5 WORKING DAYS
£25.00
REST OF THE WORLD EXPRESS DELIVERY**
TRACKED AND SIGNED
DPD COURIER
3-5 WORKING DAYS
£25.00
**Customers requiring this service will need to input a telephone number for the courier at checkout.
**Customers requiring this service will need to input a telephone number for the courier at checkout.
RETURNS
The Hub Marketing Services Ltd t/a Fox & Chave will provide refunds or exact replacement products for all valid returns. Returns must be requested via email from us at: enquiries@foxandchave.com within 28 days of product delivery. In your email request for a return please enter the word "return" in the subject field and include in the text of your message the following information:
1. Order number
2. Title and description of product being returned
3. Reason for return
4. Your name, daytime telephone number, and email address
Within 72 hours of receiving your request, The Fox & Chave website, will send return instructions to your email address along with any additional instructions. Items must be returned in the original packaging (or its equivalent).
Send any questions regarding returns via email to: enquiries@foxandchave.com
FURTHER INFORMATION
Parcels will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If you are not present at the time of delivery, the delivery company will offer a variety of alternate options including the opportunity to reschedule your delivery for a more convenient time.
PLEASE NOTE: ALL information on this page DOES NOT APPLY to Trade orders.
RETURNS
The Hub Marketing Services Ltd t/a Fox & Chave will provide refunds or exact replacement products for all valid returns. Returns must be requested via email from us at: enquiries@foxandchave.com within 28 days of product delivery. In your email request for a return please enter the word "return" in the subject field and include in the text of your message the following information:
1. Order number
2. Title and description of product being returned
3. Reason for return
4. Your name, daytime telephone number, and email address
Within 72 hours of receiving your request, The Fox & Chave website, will send return instructions to your email address along with any additional instructions. Items must be returned in the original packaging (or its equivalent).
Send any questions regarding returns via email to: enquiries@foxandchave.com
FURTHER INFORMATION
Parcels will need to be signed for in person. Please ensure the delivery address is an address where you will be at the time of delivery (home or work). If you are not present at the time of delivery, the delivery company will offer a variety of alternate options including the opportunity to reschedule your delivery for a more convenient time.
PLEASE NOTE: ALL information on this page DOES NOT APPLY to Trade orders.